8 Steps to defuse and resolve workplace conflict



  1. Find a suitable and confidential place to talk and listen.
  2. Agree conversation guidelines on respecting, listening, openness and honesty.
  3. Give time to express emotions and feelings.
  4. Listen actively and summarise regularly.
  5. Don’t judge, evaluate, assume or blame.
  6. Agree clear, fair, realistic actions and objectives.
  7. Separate the problem from the person.
  8. Follow up – keep talking and keep listening.


Posted on by Sonia Khera in Pinterest