- Find a suitable and confidential place to talk and listen.
- Agree conversation guidelines on respecting, listening, openness and honesty.
- Give time to express emotions and feelings.
- Listen actively and summarise regularly.
- Don’t judge, evaluate, assume or blame.
- Agree clear, fair, realistic actions and objectives.
- Separate the problem from the person.
- Follow up – keep talking and keep listening.
Posted on October 4, 2013 by
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